We’re excited to announce that Client Support Software has integrated OpenAI’s latest speech-to-text model, gpt-4o-mini-transcribe, into our platform. This model is now in production for all our customers.
The gpt-4o-mini-transcribe model offers significant improvements over previous models, including enhanced word error rates and superior language recognition accuracy. These enhancements ensure more precise and reliable transcriptions.
One of the most notable benefits of adopting gpt-4o-mini-transcribe is the substantial cost reduction it brings. For calls under 25 minutes, transcription costs are effectively halved compared to the previous Whisper model. This makes high-quality transcription services more accessible and affordable for our clients.
In addition to these advancements, we continue to support private transcription through a custom Whisper endpoint URL. This option provides our customers with flexible choices to meet their specific transcription needs, ensuring both efficiency and data privacy.
By quickly integrating the latest AI models, Client Support Software is committed to delivering cutting-edge solutions that combine accuracy, affordability, and flexibility.